Refund Policy
30-Day Return Policy:
We strive to provide the highest quality products to our customers, but we understand that sometimes you may need to return an item. To ensure that our customers are fully satisfied with their purchases, we offer a 30-day return policy for most items purchased on our website.
Eligibility:
To be eligible for a return, the item must be in its original condition, unopened, and unused. It must also be returned in its original packaging, along with any accessories or documentation that came with it. Items that have been opened, used, or damaged will not be eligible for a return.
Exceptions:
There are some exceptions to our return policy. We do not accept returns for items that have been personalized, including engraved or embroidered items. We also do not accept returns for clearance or final sale items.
Return Process:
To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. The customer is responsible for the cost of return shipping.
Refunds:
Once we receive and inspect the returned item, we will issue a refund to the original payment method within 7 business days. Shipping fees are non-refundable.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact our customer service team within 5 days of receiving your order. We will provide you with a return authorization number and instructions for returning the item. We will cover the cost of return shipping and will issue a full refund or replacement once we receive and inspect the item.
Cancellation Policy:
If you need to cancel an order, please contact our customer service team as soon as possible. We will make every effort to cancel the order before it ships, but we cannot guarantee that we will be able to do so.
The reserves the right to refuse any return that does not comply with our policies. We also reserve the right to make changes to our return policy at any time without prior notice.